Refund policy

Return & Refund Policy

At TheNeatPaw™, we want you and your pets to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

Returns

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

Please contact us before returning any product. Do not send a product back to the address shown on the original shipping package. Return instructions and the appropriate return address will be provided after your return request is approved.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos or videos showing the issue. Once reviewed and approved, we will provide a replacement or refund at no additional cost to you.

Refunds

Once an approved return is received and inspected, we will notify you about your refund. Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Non-Returnable Items

Used, altered, or customer-damaged products and unauthorized returns may not be eligible for a refund.

Contact Us

For return or refund requests, please contact us through the Contact Us page on our website and include your order number.