Shipping policy

Shipping Policy

At TheNeatPaw™, we’re committed to getting your order to you as quickly and reliably as possible.

Shipping Cost

We currently offer FREE standard shipping on U.S. orders.

Estimated Delivery Time

Standard shipping typically takes 5–11 business days after the order has been processed.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

Order Processing

Orders are processed before shipment. Once your order has shipped, tracking information will be provided when available.

Tracking

If tracking information is available for your order, you will receive it after your order has been shipped. Please allow some time for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost or Damaged Orders

If your order arrives damaged or you experience a delivery issue, please contact us through the Contact Us page on our website with your order number and details of the issue. We’ll review the situation and assist you with the next steps.

Contact Us

If you have any questions regarding your shipment, please contact us through the Contact Us page on our website.